Box Office Associate

Scope of Work For Box Office Associate

Contract Type: 1099 Independent Contractor  Compensation: $20 per hour

The Box Office Associate is the first point of contact for guests arriving at André Cailloux Center events. This role ensures smooth, welcoming, and efficient guest check-in, ticketing, and entry flow for performances, gatherings, and community events. Box Office Associates are part of the Regiment—ACC's collective of cultural workers who embody the Center's values of remembrance, reclamation, belonging, and cultural justice.

Success Profile

• Customer Service Excellence: Warm, welcoming presence; committed to delivering exceptional experiences for guests and community members

• Detail-Oriented & Trustworthy: Accurate with cash handling, ticketing, and financial transactions; maintains confidentiality of guest data

• Tech-Savvy: Proficient with ticketing systems (Eventbrite, Brown Paper Tickets, internal platforms) and POS systems for credit card and cash transactions

• Calm Under Pressure: Stays focused and solution-oriented during high-volume guest arrival times

• Flexible & Event-Based: You set your availability; we work around your schedule for event-based shifts

• Mission Alignment: Deep appreciation for Black history and culture; commitment to ACC's values of remembrance, reclamation, belonging, and cultural justice

Key Responsibilities

1. Guest Check-In & Ticketing

Reporting Structure: During events, Box Office Associates work under the supervision and direction of the Onsite Gathering Manager, who leads all event operations.

• Will-Call & Check-In: Process guest check-ins efficiently using ticketing software; verify reservations and issue tickets or wristbands as needed

• Walk-Up Sales: Handle day-of ticket sales using ACC-approved ticketing platforms and POS systems for credit card and cash transactions

• Guest Flow Management: Maintain high-level hospitality at the Box Office to ensure smooth guest ingress and curtain time integrity

• Customer Service: Handle guest questions, conflicts, and special requests with warmth, professionalism, and problem-solving focus; uphold the Cailloux Standard (warm, welcoming, proactive, precise, positive, and present)

2. Financial Management

• Pre-Event Setup: Assist Onsite Gathering Manager with bank verification and cash drawer setup

• Cash & Credit Card Processing: Handle all walk-up sales transactions accurately and securely

• Post-Event Reconciliation: Assist Onsite Gathering Manager with cash counts, credit card receipts, sales summaries, and discrepancy documentation

3. System Proficiency & Operational Readiness

1099 Compliance Note: As independent contractors, Box Office Associates are expected to arrive with demonstrated proficiency in ticketing systems and POS operations. ACC provides system orientation and operational briefings to ensure familiarity with ACC-specific platforms, but contractors are responsible for their own professional skill development.

• Ticketing Platforms: Eventbrite, Brown Paper Tickets, and ACC's internal ticketing systems

• POS Systems: Credit card processing and cash handling protocols

• Communication Tools: ConnectTeam for scheduling, role adjustments, and team coordination

4. Cross-Training & Team Coordination

• Box Office Training: Box Office Associates participate in periodic cross-training sessions with Onsite Gathering Managers and Guest Services Coordinators to maintain consistent Box Office standards, refine operational workflows, and share best practices

• Pre-Event Coordination: Arrive at least 30 minutes before doors open for Box Office setup and team briefing with Onsite Gathering Manager

• Real-Time Communication: Coordinate with Onsite Gathering Manager, Guest Services Coordinators, and other Box Office Associates to maintain smooth guest flow

• Incident Reporting: Document guest count, ticketing discrepancies, or incidents, and report to the Onsite Gathering Manager

Work Expectations

• Schedule: Event-based, flexible hours (evenings, weekends, occasional holidays). You tell us when you're available; we work around you. Scheduling managed through ConnectTeam.

• Call Time: Arrive at least 30 minutes before doors open for Box Office setup and team briefing

• Location: All work performed onsite at the André Cailloux Center, 2541 Bayou Road, New Orleans, LA 70119

• Supervision: Box Office Associates report to the Onsite Gathering Manager during events for all event-day direction and coordination

• Communication: Primary coordination through ConnectTeam for event notifications, scheduling updates, and operational standards

Compensation & Invoicing

• Hourly Rate: $20 per hour for all Box Office work

• Invoicing: Contractor may submit invoices as work is completed or at least once per month

• Payment Terms: ACC operates on net-30 terms; payment will be made within 30 days of receiving a complete and approved invoice

• Payment Platform: All payments processed via Bill.com

Team Collaboration

Box Office Associates work as part of ACC's integrated event operations team:

• Onsite Gathering Manager: Supervises Box Office Associates during events; provides event-day direction, pre-event briefing, and post-event financial reconciliation coordination

• Guest Services Coordinators: Work alongside Box Office Associates during high-capacity events; cross-trained together in Box Office operations for consistent standards

• Gatherings & Bookings Manager: Coordinates Box Office staffing based on event capacity and sends event notifications through ConnectTeam

• Facilities Manager / Assistant: Coordinate on building access and facility readiness

• Technical Director / Technical Operators: Provide audiovisual and equipment assistance as needed; Technical Operators execute sound, lighting, and technical operations under Technical Director oversight

This collaborative team approach ensures comprehensive coverage of Box Office operations and guest-facing hospitality in service of ACC's mission.

Independent Contractor Status

• Box Office Associates are engaged as independent contractors, not employees of ACC

• Contractors are solely responsible for all federal, state, and local taxes, including self-employment taxes

• No employee benefits (e.g., health insurance, paid leave, retirement) will be provided

• Contractors are responsible for providing their own tools, equipment, and internet access